FAQ's

Yes – in our world, pet health comes first. That starts with our recipes, which start with real protein like cage-free chicken meat and minimal ingredient lists that are transparently disclosed (we intentionally exclude “natural” flavors which don’t require disclosure of what’s added to a natural-origin ingredient during processing), so that pet parents can make the best decisions for their pets. Every recipe is formulated by our licensed veterinarian who holds advanced certification in SAM (Small Animal Medicine) and whose role is to ensure our products are both safe and effective. That said, every pet is different — if your pet has a specific health condition or is on medication, we recommend checking with your vet before introducing anything new.

Probiotics are live beneficial bacteria that support your pet’s gut microbiome. Prebiotics are the fiber that feeds those bacteria, helping them thrive. Think of it this way: probiotics are the seeds, prebiotics are the fertilizer. Our Prebiotic Treats help support and maintain a healthy microbiome, while our Probiotic Supplements introduce new beneficial bacteria into your pet’s microbiome. Both play important and complementary roles, which is why we offer our Happy Guts Duos to bundle both together.

While we can’t guarantee anything, we’re more confident than most! And that’s not to brag, but because we struggled ourselves with picky pets, our product development process takes this seriously. We start with real meat, which gets pets excited naturally – no cutting corners on this means that we’re already on a solid starting ground. We also test our recipes with the pickiest pets we can find before they’re finalized. In a mass sampling trial we did in Denver, an estimated 95% of pups, even the ones their parents consider picky, gave their tail-wagging approval. But if for some reason your pet doesn't love it, just reach out to us. That’s what our 30-Day Happiness Guarantee is for!

Our formulas are developed by a veterinarian to be safe and effective for most pets, but your vet knows your pet's specific history best. It’s a good idea to check with them especially if your pet has an existing health condition, is pregnant/nursing, or is on medication.

Results vary by pet and their condition, but pet parents report that their pets benefit immediately from wiggly joy because of our treats, and that consistent use seems to help their stool quality within weeks. Many pet parents also report noticeable improvement within 1-2 days of consistent use of our probiotic supplements for occasional digestive upset, while regular use offers other benefits over time.

Of course! Every single ingredient is transparently disclosed on all of our product pages. It’s made easier considering they all have 6 ingredients or less, unlike the majority of treats and supplements that contain 10+ inactive fillers.

Just send us a message, and we’ll make it right! We have a 30-Day Guarantee for this reason.

We recommend storing our products in a cool dry area, much like the guidance for other pet products. That said, our products are in packets which makes it easy to just open what you need. “Best by” dates are always printed on our product packaging.