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All orders are processed by our team in 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. When your order has shipped, you'll receive an email with tracking information so you can track your order delivery (though it can take up to 48 hours for the shipping provider to update the tracking information).

If it's been more than 7 business days since receiving your order confirmation email, and you still haven't received your order shipped email, please reach out to us at hello@joyfullpet.com so we can look into it for you.